How we look after your information

Bright Path Tutoring Ltd ("Bright Path", "we", "us") provides online one-to-one tutoring for GCSE and A-Level students in the UK. If you have any question about this policy or the information we hold, you can contact us at info@brightpathtutoring.uk. We're happy to help.

When you make an enquiry or become a customer, we collect information such as:

• Your name, phone number and email address
• Your child's first name, year group and subjects of interest
• What you tell us about your child's tutoring needs
• Notes from enquiries and consultation calls
• Relevant customer and administrative information connected to your tuition

We use this information to:

• Respond to enquiries and arrange consultation calls
• Match your child with a suitable tutor and provide tutoring
• Manage the ongoing customer relationship
• Handle billing and administrative tasks where relevant
• Understand how our website is used so we can improve it
• Send relevant Bright Path tutoring and support emails where permitted

Most of the time, we use your information because you have asked us to take steps for you — such as arranging a call or finding a tutor — or because it is part of a contract with you. In other cases we rely on our legitimate interests, for example running and improving our service. Where we specifically rely on your consent, such as for some marketing communications, you can withdraw it at any time.

We may use your contact details to follow up on your enquiry and to send you relevant information about Bright Path tutoring and related support. You can opt out of marketing emails at any time using the unsubscribe link included in our emails.

We share information only with trusted service providers that help us manage enquiries, communications, tutoring operations, payments, scheduling and website analytics. These providers process information on our behalf and only for the purposes described in this policy. We do not sell your personal information.

We keep personal information only as long as reasonably necessary for the purposes described above, to meet legal or accounting requirements, or — for people who opt out — to maintain a record so we can respect that choice.

You have rights over your personal information, including the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is inaccurate
• Ask us to delete information, in certain circumstances
• Ask us to restrict or object to how we use it
• Ask us to transfer it to another provider, where applicable
• Withdraw consent where we have relied on it

To use any of these rights, just email us at info@brightpathtutoring.uk. If you have any concerns about how we use your information, please contact us first so we can try to resolve them. You also have the right to raise a concern with the Information Commissioner's Office (ICO).